|At Indy Q Shop you
will find the most competitive cue pricing for Cue (s), Pool
Cue (s), Custom Cue (s) and Cue Cases. Indy Q Shop reserves
the right to change any pricing without notice because of
unforeseen price adjustments. Prior to shipping of any Cue,
Pool Cue, Custom Cue or Cue Case purchases, customers will be
notified of any price changes.
A) If there is an interest in
trading in a select pool cue(s) toward a new cue purchase at
an equal or greater value, please e-mail
INDY Q SHOP at:
and/or call Roy Malott at: 317.780.0042.
B) For a trade in value to be
determined, your cue(s) must be shipped to
INDY Q SHOP,
2608 S. Madison Ave., Indianapolis, IN 46225 for an appraisal.
Call or e-mail before shipping any cue(s) for the purposes of
photography services and/or an appraisal trade-in evaluation.
C) After this trade-in value is determined
INDY Q SHOP will contact you with
this information. This value may then be
accepted or declined. If this value is
declined, the cue(s) will be returned by Federal Express
Delivery Services at the full expense of
INDY Q SHOP
within the following 2 Business Days, 48 hours. U.S. Customer
is the primary carrier used for the delivery of your new
merchandise and/or the return of items. Many times the charges
for shipment of a new pool cue(s) and/or cue case will be $20
or less throughout the United States. Free Federal Express
Shipping may be included in your purchase price.
Shipping ... These charges are to be determined by the
shipping address. Additional shipping options are available
and those charges would be determined and added to the total
U.S. Postal Express Mail Delivery ... A
little slower but very reasonable shipping and handling
It is strongly recommended that all buyers, sellers and/or
individuals add insurance coverage for the value of the
merchandise and/or items.
You are responsible for
asking for your items to be insured at an additional charge to
you. If your option is to not insure your item
purchased, Roy Malott and/or
INDY Q SHOP
cannot be held responsible for damages and/or loss incurred
during shipping. If your purchase is damaged or lost in
shipping and full insurance coverage was obtained,
INDY Q SHOP, Roy Malott,
will work to resolve the issue as quickly as possible. Upon
resolution with the carrier, the purchase will be
replaced and/or refunded at the discretion and option of
SHOP for the merchandise price. If the item was
purchased by credit card, a 5% merchant fee will not be
Your item(s) will
always be packed to the best of our abilities using the
highest quality materials resulting in the finest protection
available. If there is visible damage to your package upon
delivery, this should be brought to the attention of the
carrier personnel. If there is damage found when the package
is opened, then a claim with the carrier will need to be
filed immediately, and notification made to
INDY Q SHOP of this issue and/or
claim if insurance was an added option with your items.
INDY Q SHOP will be happy to
assist in this procedure as warranted.
Authorization Number for any cue exchange is required prior to
the return of a cue purchased. This Authorization Number is
simply obtained by calling INDY Q SHOP,
Roy Malott, at: 317.780.0042.
Wrong Item Received:
INDY Q SHOP
works hard to avoid a shipping error. Since March of 1993,
INDY Q SHOP has only had one
shipping error made. That mistake was quickly and easily
corrected with an exchange of merchandise. If needed simply
notify INDY Q SHOP of the error.
A pick-up order will be requested for the return, and the
corrected item will then be shipped back to you at no
The Exchange period is up to 48 hours after receipt of your
purchase. If an exchange is desired,
INDY Q SHOP must be
notified of this request within the 48 hour evaluation period
of time. After the 48 hour evaluation period of time has
expired no exchange of a cue purchased can be authorized. U.S.
Your cue, cue case and/or other billiard merchandise purchase
may be exchanged up to one time for another cue of equal or
greater value. If the value of the new
cue is more
expensive than the original cue being exchanged, the added
charges are to be paid prior to shipping.
C) The cue must be returned
in the same New Original Condition as it was received. Your
New Cue purchase may not be chalked. A reasonable 48 hour
test evaluation period applies. If there is any damage noted
to the cue being returned for exchange, the cost of any repair
plus a 10% handling fee will be deducted from your purchase
price. There will be NO deductions for defects noted as flaws
caused by the cue maker in the construction of the cue. Any
additional return and/or shipping charges to be paid by you,
the buyer, seller and /or individual.
D) After authorization for an
exchange the item and/or merchandise being returned must be
received within the following 3 Business Days.
E) Return shipping costs for
exchange are the responsibility of the buyer. Insured Shipping
is strongly recommended but not required. If insurance is not
purchased for shipping you are responsible for any damage
cue that is Sale Priced, Discounted, Clearance Priced,
Pre-Owned, Repaired, and/or Sold As Is …
may not be
exchanged. If there is an authorized exchange noted a 20%
restocking fee will apply to cover time and handling
services. Customer is responsible for all shipping and
Shipping Charges are non-refundable.
The information in this document has
been reviewed and is believed to be accurate. However, neither
INDY Q SHOP. nor its affiliates
assume any responsibility for inaccuracies, errors, and/or
omissions that may be contained herein. In no event will INDY
Q SHOP or its affiliates
be liable for direct, indirect, special, incidental, and/or
consequential damages resulting from any defect and/or
omission in this document, even if advised of the possibility
of such damages.
INDY Q SHOP reserves
the right to make improvements or changes to this document and
the products and/or services described at any time, without
notice and/or obligation. This information applies to the
continental United States, Canada, Japan, Germany, Taiwan,
and/or all other areas of the world unless specifically stated
INDY Q SHOP, All rights reserved.
Indy Q Shop
will not share your personal information with any one.